maintenance & repairs |Mangrove Housing

maintenance

& repairs

your responsibilities

It is your direct responsibility to:

change the lightbulbs in your home
report any damage or faults to your Client Housing Worker from Mangrove Housing
repair any damage you, other occupants of the house, or your visitors have caused
maintain the cleanliness of your home; this includes lawn and garden maintenance

Please do not attempt to repair something yourself that should be done by a licenced contractor

our responsibilities

As the property managers, it is our responsibility to work with owners to ensure your property is kept in good condition, fit to live in and is in a good state of repair.

Most repairs fall into one of four categories: routine, priority, urgent or an emergency.

You should notify your Client Housing Worker and provide details of any repairs that are needed. The Client Housing worker will work with you and the owner to organise a contractor to make repairs where required.

lodge an online repair request

emergency repairs

Emergency repairs may include but are not limited to:

loss of electricity
loss of gas or water supply
a fault to the stove, oven or hot water system
if you cannot secure your home
a fault or damage that could injure a person or damage the property
a fault to the staircase or lift that means you cannot access your home
a burst water service or a serious water service leak
a blocked or broken lavatory system or fittings
a serious roof leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage

during work hours

If you need an emergency repair at your home, please call your Client Housing Worker immediately

after work hours

If you need an emergency repair at your home after hours please contact the appropriate after hours contractor:

If you are responsible for the damage, the cost of repairs is your responsibility

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A representative will assist you and determine if someone needs to attend your property.

no power or tripping electrical fault

After hours callout fees attract a premium cost.

smoke alarm or fire panel bleeping (no fire)

CALL CREATIVE FIRE 1300 190 910

A representative will assist you and determine if someone needs to attend your property.

waterpipe burst / block toilet

CALL : Balco Plumbing 0407 624 415

CALL : A Grade Plumbing 07 3290 2245

A representative will assist you and determine if someone needs to attend your property.

no water

CALL: Queensland Urban Utilities Faults & Emergencies 132364

An Urban Utilities representative will assist you.

unable to lock or unlock door

CALL Homewatch Security Services

0433 464 894

A representative will assist you and determine if someone needs to attend your property.

no power or tripping electrical fault

first steps

check all appliances and the Fuse Box
check with energex for power outages

CALL: R&A Somerville Cosgrove Electrical Industrecom Electrical

0417 004 852 0411 809 579 0405 577 278

If you cannot contact an out of hours contractor you can ring the

Mangrove Housing emergency mobile on 0411 214 865

The emergency contact is not monitored during business hours. During business hours please contact your Client Housing Worker.

You should only call the emergency contact if you have been unable to contact the out of hours contractors listed above.

All emergency calls will go directly to a message bank and action will only be taken if your contact is in relation to an emergency.

Non-emergency calls should be directed to your Client Housing Worker during normal business hours.